This usually means the firmware file is not meant for your specific hardware revision.

Best practices and recommendations

Provide a photo of the bottom of your box (for the MAC address/model verification). They will email you the specific firmware image ( ) and an instruction video. The Burning Process:

To install or update firmware on your , you can use the built-in update tool or access specific download centers for older models. Method 1: Automatic OTA Update (Recommended)

If updates fail, a factory reset is often necessary to clear internal resource conflicts. Backup & Reset Restore Factory Settings