What’s New: The BotX Dialog Update The wait is over! We are excited to announce that the BotX Dialog has been officially updated
Think of a dialog as a "scene" in a play. Each dialog node handles one step of the interaction: asking a question, processing an answer, calling an API, or handing off to a human agent. botx dialog updated
Historically, many no-code bot builders relied on linear trees. If the user said X, the bot said Y. If the user drifted, the tree broke. What’s New: The BotX Dialog Update The wait is over
Before diving into the updates, let’s recap what the actually is. BotX is a no-code/low-code conversational AI platform designed for enterprises to build, deploy, and manage chatbots across multiple channels (web, WhatsApp, Messenger, Telegram, etc.). The "dialog" in BotX refers to the logical unit that defines a conversation flow—intents, entities, conditions, responses, and transitions. Historically, many no-code bot builders relied on linear
The platform has undergone significant enhancements to streamline how businesses automate customer interactions and manage complex e-commerce workflows. These updates focus on improving the flexibility of scripted conversations and the security of customer data during the sales process. New Core Capabilities
The excels at handling non-linear support scenarios . Consider a retail chatbot helping a customer with a damaged product. The old dialog would rigidly ask: “Order number? → Photos? → Return label?” If the customer asked, “Can I get a refund instead of a replacement?” mid-flow, the bot often crashed or started over.