Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed ((new))

Follow these steps in order. Most resolutions do not require rebuilding the endpoint.

If manual steps fail, Palo Alto Networks Technical Assistance Center (TAC) must typically intervene. They perform a challenge/response process Follow these steps in order

The standard remediation procedure involves accessing the firewall via the Console port, as the management GUI (web interface) may be inaccessible due to the certificate failure. Administrators must enter Maintenance Mode. From here, the solution typically involves one of two paths: “Or something corrupted the key,” Mira said

Ensure the firewall is synced with a reliable NTP server and commit the changes before generating a new OTP. Then at 03:17:22

“Or something corrupted the key,” Mira said. She pulled up the log. The error had first appeared at 03:14:07. Failed to fetch. Retry 1. Retry 2. Then at 03:17:22, a new line appeared: TPM PCR mismatch: Platform configuration altered.