Try a different USB cable. The ACT-IR2012UL requires a high-quality, fully wired USB cable (not just a charging cable). Also, test a different USB port (preferably USB 2.0, not 3.0).

supports two-way communication, allowing you to both upload and download data to medical devices like AEDs. 3. How to Install the Driver

(Invoking related search suggestions...)

: Find the "USB-Infrared Adapter" (often listed under "Infrared devices" or "Other devices"). Right-click it and select Update driver .