If you use TecDoc WebServices or the new cloud API:
If TecDOC New is installed in C:\Program Files\ and your Windows user account does not have “Write” permissions to the configuration folder, the application may fail to read or modify its own config file. This is common in managed corporate environments where IT restricts local file access. loading data failed check the configuration file tecdoc new
If the application uses a System DSN:
If using an XML config, ensure the first line is <?xml version="1.0" encoding="UTF-8"?> and that all tags are closed. A single unclosed <Database> tag can crash the entire loader. If you use TecDoc WebServices or the new
Open the or Maintenance Utility found in the Start menu. Select Database Configuration . ensure the first line is <