| Step | Action | |------|--------| | 1 | Close all Snagit instances and restart your PC. | | 2 | If on a network license, ask your IT admin to reset your license seat (TechSmith License Server console). | | 3 | Delete local license cache: %ProgramData%\TechSmith\Snagit\ → remove .lic files. | | 4 | Re‑enter your license key in Snagit ( Help > License ). | | 5 | Check for background processes: Task Manager → end SnagitEditor.exe / SnagitCapture.exe . | | 6 | If still failing, contact TechSmith support and provide the full error + “1121 exclusive”.
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