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He pulled out his phone and started searching for solutions. Most results pointed to "backdoor exploits" or shady software—things he wasn't willing to risk on a commercial network. Then, he found a legitimate method mentioned in a technician's forum:
After gaining access, go to the Account or User settings immediately to create a permanent new password. Method 2: CCTV Super Password Generator dahua password reset by serial number
If you still have some access (e.g., you forgot the password but the device is on the network): He pulled out his phone and started searching for solutions