K. Shridhara Bhat Publisher: Himalaya Publishing House Target Audience: Undergraduate (BBA, B.Com) and Postgraduate (MBA) students, engineering management students, and practitioners new to TQM.
Many texts explain these theoretically. Bhat’s approach is calculation-heavy, providing solved examples that allow students to replicate the math during exams.
Many resources discuss quality control, but Bhat’s text provides a holistic roadmap. Here is what makes his breakdown of TQM highly effective:
is the ultimate framework for organizations aiming to exceed customer expectations through continuous improvement. When it comes to mastering this subject for academic or professional growth, the textbook Total Quality Management
