Optimization of the whole is better than optimization of the parts.
W. Edwards Deming's "Out of the Crisis" provides a comprehensive guide to quality management and continuous improvement. By understanding and applying Deming's principles, organizations can achieve significant improvements in quality, productivity, and customer satisfaction. w. edwards deming out of the crisis pdf
Skip to (The 14 Points) first. Read the two-page summary of each point. Then, read Chapter 9 (The Deadly Diseases). This builds context. Optimization of the whole is better than optimization
This is perhaps his most famous point. "Inspection to improve quality is too late, ineffective, and costly." Quality comes not from inspecting a finished car to see if the door falls off; it comes from designing a process where the door never falls off in the first place. w. edwards deming out of the crisis pdf